Privacy Policy

Personal Information: When you create an account, we collect your name, email address, company information, and contact details.

Profile Information: For agency profiles, we collect business registration details, portfolio items, team member information, and service descriptions.

Usage Data: We automatically collect information about how you use our platform, including pages visited, features used, and interaction patterns.

Communication Data: We store messages sent through our platform, review submissions, and customer support communications.

Technical Data: We collect IP addresses, device information, browser types, operating systems, referring URLs, and other technical identifiers for security, analytics, and optimization purposes.

Payment Information: When you make payments, our payment processor (Stripe) collects payment card details, billing address, and transaction information. We do not store full credit card numbers on our servers.

Service Provision: To provide and maintain our platform services, including agency verification and matching.

Account Management: To create and manage your account, process registrations, and provide customer support.

Communication: To send you important updates, security alerts, and marketing communications (with your consent).

Improvement: To analyze platform usage and improve our services, features, and user experience.

Security: To detect fraud, prevent abuse, and maintain the security of our platform and users.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Public Profiles: Agency profile information is publicly displayed to help businesses find suitable partners.

Service Providers: We share data with trusted third-party service providers who help us operate our platform.

Business Transfers: In the event of a merger, acquisition, or sale, user information may be transferred as part of the business assets.

Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

Consent: We may share information with your explicit consent for specific purposes not covered in this policy.

Encryption: We use industry-standard encryption to protect data in transit and at rest.

Access Controls: We implement strict access controls and authentication measures for our systems.

Regular Audits: We conduct regular security audits and vulnerability assessments.

Employee Training: Our team receives regular training on data protection and security best practices.

Incident Response: We have procedures in place to detect, respond to, and recover from security incidents.

Access: You have the right to access and review your personal information.

Correction: You can request corrections to inaccurate or incomplete information.

Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.

Portability: You can request a copy of your data in a machine-readable format.

Objection: You can object to certain processing activities, including marketing communications.

Withdrawal: You can withdraw consent for data processing activities that require consent.

Essential Cookies: We use cookies necessary for platform functionality, authentication, and security.

Google Analytics: We use Google Analytics to collect and analyze information about how visitors use our website, including pages visited, time spent on pages, traffic sources, and user demographics. This data helps us improve our services.

reCAPTCHA: We use Google reCAPTCHA Enterprise to protect our platform from spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis.

Marketing Cookies: With your consent, we use cookies for personalized marketing and advertising.

Third-Party Cookies: Our service providers (including Google and Stripe) may set their own cookies to provide their services.

Cookie Management: You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

Account Data: We retain account information for as long as your account is active.

Transaction Records: Business transaction records are retained for legal and tax compliance purposes.

Marketing Data: Marketing communications data is retained until you opt out or request deletion.

Backup Data: Some data may remain in backup systems for a limited time after deletion.

Legal Hold: Data may be retained longer when required for legal proceedings or compliance.

Google Analytics: We use Google Analytics to understand website traffic and usage patterns. Google may use this data in accordance with their Privacy Policy (https://policies.google.com/privacy).

Google reCAPTCHA: We use Google reCAPTCHA Enterprise on our login and registration forms to prevent automated abuse. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

Stripe: We use Stripe for secure payment processing. When you make a payment, your payment information is collected and processed by Stripe in accordance with their Privacy Policy (https://stripe.com/privacy).

Email Services: We use third-party email service providers to send transactional and marketing emails.

Cloud Hosting: Our platform is hosted on secure cloud infrastructure with appropriate data protection measures.

Global Operations: We operate globally and may transfer data across international borders.

Adequacy Decisions: We rely on adequacy decisions from relevant data protection authorities where available.

Standard Contractual Clauses: We use standard contractual clauses for transfers to countries without adequacy decisions.

Safeguards: We implement appropriate safeguards to protect data during international transfers.

Local Laws: We comply with local data protection laws in jurisdictions where we operate.