Client Need: The client is a UK logistics provider that handled critical supplies, including PCR tests during the pandemic. It needed to modernize its warehouse operations, which ran on an outdated, brittle backend with no direct access and a mix of scanner and printer hardware. Their goals: - Integrate with the legacy backend without direct access to it - Automatically connect to a mixed fleet of scanners and printers - Simplify inventory tracking and dispatch, and cut packing and dispatch errors - Scale with business growth while staying usable for non-technical staff